Terms of Service
These Terms of Service ("Terms") govern your access to and use of SalonPay (the "Service"), a software platform for salons, booth-rent stylists, and salon teams operated by SalonPay, Inc. ("SalonPay", "we", "us"). By creating an account or using the Service you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
1. Acceptance and eligibility
You must be at least eighteen years old and able to form a binding contract to use the Service. By using SalonPay you confirm that the information you provide is accurate and that you will keep it current. We may refuse service, terminate accounts, or cancel orders at our discretion when these Terms are violated.
2. Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at security@salonpay.io if you suspect unauthorized access. Each salon ("Tenant") on the Service is administered by an Owner who controls membership, roles, and integrations. Owners are responsible for the conduct of their team members within their Tenant workspace.
2.1 Roles
SalonPay supports Owner, Manager, Stylist, Front Desk, and Viewer roles. Owners and Managers can manage team membership, integrations, and billing. Stylists and Front Desk staff have scoped access to bookings, customers, and payments appropriate to their function.
3. Payments and Square
SalonPay itself does not process card payments. Card processing is handled by third-party processors that you connect to your account, including Square, Inc. Each stylist on a booth-rent plan typically connects their own Square merchant account; on the employee model, the salon connects a single shared merchant account. Funds settle directly from the processor to the merchant account holder on the schedule set by that processor.
Your use of Square is governed by the Square Terms of Service, Seller Agreement, and Privacy Notice. SalonPay is not a party to your relationship with Square and is not liable for processor fees, payouts, chargebacks, holds, or account suspensions imposed by Square.
3.1 SalonPay subscription fees
Where a paid SalonPay subscription is offered, fees are billed through Stripe in advance on a monthly or annual cycle. Subscriptions renew automatically unless canceled before the renewal date. Fees are non-refundable except where required by law. We may change pricing on at least thirty days' notice; price changes do not affect the current paid period.
4. Acceptable use
You agree not to:
- Use the Service to send unsolicited bulk SMS or email.
- Upload, store, or transmit content that is unlawful, infringing, harassing, or that violates the privacy or publicity rights of any person.
- Attempt to access another Tenant's data or bypass row-level security.
- Reverse engineer, decompile, or probe the Service for vulnerabilities outside our security disclosure program.
- Resell, sublicense, or white-label the Service without written permission.
- Use the Service to operate a competing salon SaaS product.
We may suspend access without notice when necessary to protect the Service, other users, or third parties from abuse or imminent harm.
5. Intellectual property
SalonPay and its licensors own all rights in the Service, including the software, design, trademarks, and documentation. You receive a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of your subscription. We reserve all rights not expressly granted.
You retain ownership of the data you put into the Service ("Your Data"), including customer records, appointments, services, photos, and notes. You grant SalonPay a worldwide, royalty-free license to host, copy, transmit, display, and process Your Data solely to operate, maintain, and improve the Service for your benefit. This license ends when Your Data is deleted, except for backups retained on the schedule described in our Privacy Policy.
6. Customer data
Your salon's customer records (names, emails, phone numbers, appointment history, notes) are processed by SalonPay as a sub-processor on your behalf. You are the controller of that data and you are responsible for the lawful basis on which you collect it, the consent you gather, and the notices you provide to your customers. Our Data Processing Addendum sets out the obligations between us when we handle personal data on your behalf.
7. Third-party integrations
The Service integrates with third-party services including Square, Twilio, Resend, Supabase, Vercel, Inngest, and Sentry. Your use of those services is governed by their own terms and privacy policies. SalonPay is not responsible for outages, billing, or data handling by third parties beyond our control. Where you connect your own third-party account (for example, your own Twilio account for SMS) you are solely responsible for that account, its credentials, and any fees it incurs.
8. Confidentiality
Each party agrees to protect the other's non-public business information with the same care it uses for its own confidential information, and at minimum a reasonable standard of care. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.
9. Termination
You may cancel your subscription at any time from the billing settings. Cancelled accounts retain read-only access until the end of the current billing period. SalonPay may suspend or terminate your account if you breach these Terms, fail to pay an invoice within fifteen days, or use the Service in a manner that creates risk for us or other users.
On termination, you may export Your Data for ninety days using the export tools in the dashboard. After that period, Your Data is deleted from active systems within thirty days and from backups within a further ninety days, except where retention is required by law.
10. Warranties and disclaimers
The Service is provided on an "as is" and "as available" basis. SalonPay disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our liability is limited to the maximum extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, SalonPay's total aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you paid SalonPay in the twelve months preceding the event giving rise to the claim, or one hundred US dollars, whichever is greater. SalonPay is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence.
12. Indemnification
You agree to defend and indemnify SalonPay against claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Data, your use of the Service in violation of these Terms, or your violation of applicable law or the rights of a third party.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising from or relating to these Terms will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and the parties consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14. Changes to the Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or through an in-product notice at least thirty days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the effective date.
15. Miscellaneous
These Terms are the entire agreement between you and SalonPay regarding the Service and supersede prior agreements on the same subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.
16. Contact
Questions about these Terms can be sent to legal@salonpay.io. Security reports go to security@salonpay.io. Privacy requests go to privacy@salonpay.io.